FROSTLINE

Privacy Policy

Last Updated: October 24, 2024

At FrostLine, we are committed to maintaining the trust and confidence of our visitors to our web site. In particular, we want you to know that FrostLine is not in the business of selling, renting, or trading email lists with other companies and businesses for marketing purposes.

1. Introduction

This Privacy Policy outlines when and why we collect personal information, how we use it, the limited conditions under which we may disclose it to others, and how we keep it secure. This policy applies to the FrostLine website and its associated services. By accessing or using our services, you agree to the collection and use of information in accordance with this policy. FrostLine operates in compliance with Canadian federal and provincial privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Information We Collect

We collect different types of information for various purposes to provide and improve our service to you.

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). This may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Geographic location (Province/City)
  • Cookies and Usage Data

Usage Data

We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

3. How We Use Your Information

FrostLine uses the collected data for various purposes:

  • To provide and maintain the Service.
  • To notify you about changes to our Service.
  • To allow you to participate in interactive features of our Service when you choose to do so.
  • To provide customer care and support.
  • To provide analysis or valuable information so that we can improve the Service.
  • To monitor the usage of the Service.
  • To detect, prevent and address technical issues.

4. Data Sharing and Disclosure

We do not sell your personal data. However, we may share your information in the following situations:

  • Service Providers: We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services, or to assist us in analyzing how our Service is used.
  • Legal Requirements: FrostLine may disclose your Personal Data in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of FrostLine, prevent or investigate possible wrongdoing in connection with the Service, or protect the personal safety of users of the Service or the public.

5. Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. We utilize SSL encryption on our website to ensure that data passed between your browser and our servers remains private and integral.

6. Your Rights

Under Canadian privacy laws, you have rights regarding your personal information. You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate. You may also request the deletion of your personal data, subject to certain legal exceptions.

If you wish to exercise any of these rights, please contact us at the email address provided at the bottom of this policy. We will respond to your request within 30 days.

7. Cookies

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

8. Third-Party Links

Our Service may contain links to other sites that are not operated by us (e.g., ticket vendors, event organizers). If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: privacy@frostline.ca
  • By mail: FrostLine Privacy Officer, 1200 Olympic Way, Calgary, AB, Canada